pa365 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy applies to the pa365 platform, accessible at pa365.win, and covers all products and services offered through it — including slot games, live casino, sports betting, fish games, esports markets and all promotional offers. The terms "pa365", "we", "us" and "our" refer to the operators of pa365.win. "You" or "user" refers to anyone who visits, registers with or uses the pa365 platform.

We take data privacy seriously. This policy is written to give you a clear and honest picture of how your personal information is handled. We have tried to keep the language straightforward so that every pa365 member — not just legal professionals — can understand what is happening with their data.

This Privacy Policy should be read alongside the pa365 Terms and Conditions, which govern your use of the platform overall. By registering a pa365 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

If you have questions at any point, you can reach the pa365 team at any time from within your account dashboard or by writing to [email protected].

2. Data We Collect

pa365 collects two broad categories of personal data: information you provide directly and information generated automatically through your use of the platform.

Information You Provide Directly

• Registration details: Full name, date of birth, mobile number, email address and any other information required to create and verify your pa365 account.
• Identity verification documents: Copies of government-issued ID, proof of address or other documents we may request to verify your identity in line with our account verification process.
• Payment information: PKR payment account details for JazzCash, Easypaisa, Raast, bank transfer or other supported methods. We do not store full card numbers — card payments are processed via third-party payment processors who handle card data directly.
• Communication records: Messages you send to pa365 support, including enquiries, complaints and feedback, along with our responses.
• Responsible gaming preferences: Deposit limits, session reminder settings and self-exclusion requests you configure within your account.

Information Collected Automatically

• Device and technical data: IP address, browser type, operating system, device type and screen resolution.
• Usage and activity data: Pages visited, games played, bets placed, session duration, deposit and withdrawal history, bonus claims and platform navigation patterns.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in the Cookies section of this policy.
• Location data: General geographic location inferred from your IP address. We do not collect precise GPS location data.

3. How We Collect Your Data

pa365 collects your personal data through the following channels:

• Direct input: Information you enter during registration, account verification, the deposit and withdrawal process, support conversations and when updating your account profile.
• Automated systems: Data generated passively as you browse and interact with the pa365 platform, collected via server logs, cookies and similar tracking technologies.
• Payment providers: Transaction confirmation data passed back to pa365 by payment processors such as JazzCash, Easypaisa, Raast and bank transfer services after a deposit or withdrawal is completed. This data is limited to transaction status, reference numbers and amounts — we do not receive raw payment credentials from these providers.
• Game providers: Game session outcomes, bet amounts and round results are recorded by both pa365 and the relevant game provider as part of normal game operation.
• Third-party verification services: Where identity verification is performed via a third-party service, we receive the outcome of that check along with any supporting document data shared by you.

4. How We Use Your Data

pa365 uses the personal data we collect for the following specific purposes:

• Account management: Creating, operating and maintaining your pa365 account, including login authentication and profile management.
• Identity and age verification: Confirming that account holders are aged 18 or above and that the identity information provided is accurate and genuine.
• Payment processing: Facilitating PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and processing withdrawal requests back to your registered payment account.
• Platform operation: Delivering the games, sports betting markets, bonuses and all other features of the pa365 platform to you as a registered member.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, multi-accounting, bonus abuse and unauthorised access attempts. Technical data such as IP addresses and device fingerprints are used as part of this process.
• Responsible gaming: Monitoring your account activity to support responsible gaming tools, including deposit limit enforcement, session reminders and self-exclusion requests. Patterns of play may be reviewed to identify members who may benefit from additional support.
• Customer support: Responding to your enquiries, resolving disputes and handling complaints. Support communications are logged for quality assurance purposes.
• Marketing and promotions: Sending you relevant promotional communications about pa365 bonuses, cricket and PSL seasonal offers and platform updates — but only where you have opted in to receive such communications. You can opt out at any time from your account settings.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how members use the platform and to improve game selection, navigation and overall user experience.
• Legal compliance: Retaining transaction and identity records as required by applicable law and responding to lawful requests from authorities where pa365 is legally obliged to do so.

5. Legal Basis for Processing

pa365 processes your personal data on the following legal bases:

• Contractual necessity: Most of the data processing described in this policy is necessary to deliver the pa365 service to you under the Terms and Conditions you agreed to when registering. This includes account operation, payment processing and game delivery.
• Legitimate interests: Some processing — particularly fraud prevention, security monitoring and platform analytics — is carried out on the basis of pa365's legitimate interest in operating a secure and well-functioning platform. These activities are balanced against your privacy interests and do not override your fundamental rights.
• Legal obligation: Certain data is retained to comply with applicable legal requirements, including identity verification records and financial transaction logs.
• Consent: Where processing is based on your consent — specifically for marketing communications — you retain the right to withdraw that consent at any time without any negative consequence to your account.

6. Data Sharing and Disclosure

pa365 does not sell your personal data to third parties for their own commercial purposes. We do share data in the following limited and necessary circumstances:

• Game providers: Your username and relevant game session data are shared with pa365's game providers to facilitate game delivery and settle bet outcomes. Game providers operate under their own data protection obligations.
• Payment processors: Transaction details required to process your PKR deposit or withdrawal are passed to the relevant payment provider — JazzCash, Easypaisa, Raast, bank transfer or card processor — as necessary to complete the transaction.
• Identity verification services: Where third-party verification is used, your identity documents and personal details are shared with that provider solely for the purpose of completing the verification check.
• Fraud and security partners: Technical identifiers such as IP addresses and device data may be shared with fraud prevention services to detect and block suspicious activity across the platform.
• Legal and regulatory authorities: pa365 will disclose your data to law enforcement or other competent authorities if required to do so by applicable law, a valid legal order or to protect the rights and safety of pa365, its members or third parties.
• Business transfers: In the event of a merger, acquisition or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom pa365 shares personal data are required to handle that data securely and to use it only for the specified purpose. We do not permit our service providers to use your data for their own independent marketing or commercial purposes.

7. Payment Data and PKR Transactions

All financial transactions on pa365 are denominated in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. The following points relate specifically to how payment-related data is handled:

• For mobile wallet payments via JazzCash or Easypaisa, pa365 stores your registered mobile wallet number for the purpose of processing deposits and returning withdrawals to the same account.
• For Raast and bank transfers, pa365 stores your bank account or Raast ID details for withdrawal processing and transaction reconciliation.
• Full card numbers are never stored on pa365 servers. Card transactions are tokenised and handled directly by our payment processor, with only a transaction reference and status returned to pa365.
• Transaction history — including deposit amounts, withdrawal amounts, dates and payment methods — is stored as part of your account record for the retention period described in this policy.

8. Cookies and Tracking Technologies

pa365 uses cookies and similar technologies to operate the platform, remember your session, maintain account security and understand how members use the site. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens and cookies that remember your language and display preferences. The platform cannot operate correctly without these cookies.
• Analytics cookies: Used to collect aggregated, anonymised data about how members navigate the pa365 platform — which pages are visited, how long sessions last and which features are used most. This data helps us improve the platform experience.
• Preference cookies: Remember settings you have configured, such as your preferred payment method display or notification preferences within your account dashboard.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the pa365 platform, though some features may behave differently. Note that blocking essential session cookies will prevent you from staying logged in.

pa365 does not use cookies to track your activity on third-party websites outside of the pa365.win domain.

9. Data Security

pa365 implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols on all pa365 web and mobile connections.
• Secure storage of account credentials with appropriate hashing and salting of passwords.
• Access controls ensuring that pa365 staff can only access the personal data necessary for their specific role.
• Regular security reviews and monitoring of platform infrastructure for signs of unauthorised access or unusual activity.
• Fraud detection systems that monitor account and transaction activity for signs of compromise or abuse.

While pa365 takes reasonable and appropriate steps to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password for your pa365 account, do not share your login credentials and contact support immediately if you suspect unauthorised access.

10. Data Retention

pa365 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate operational needs. Specific retention guidelines include:

• Active accounts: All account data is retained for the duration of your pa365 account's active life.
• Closed accounts: Following account closure, core identity and financial transaction records are retained for a minimum period as required for legal compliance and dispute resolution purposes. This period is typically five years from the date of account closure, though specific requirements may vary.
• Marketing preferences: If you opted in to marketing communications, your preference record is retained until you opt out. Once opted out, your contact details are removed from active marketing lists promptly.
• Support communications: Records of support interactions are retained for a period sufficient to handle any subsequent disputes or complaints related to those interactions.
• Anonymised analytics data: Aggregated, anonymised usage data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.

When personal data is no longer required and the retention period has passed, it is deleted or anonymised securely.

11. Your Data Rights

As a pa365 member, you have the following rights with respect to your personal data. To exercise any of these rights, contact pa365 support from within your account dashboard or write to [email protected]. We will respond to all valid requests promptly.

12. Minors and Under-18 Access

The pa365 platform is strictly for adults aged 18 and above. pa365 does not knowingly collect personal data from individuals under the age of 18. Age verification is part of the account registration and identity verification process, and accounts where the holder is found to be under 18 will be closed immediately.

If you believe that a minor has registered a pa365 account, please contact support immediately at [email protected]. Any personal data collected from an under-18 account will be deleted upon confirmed identification of the account as belonging to a minor.

Parents and guardians who are concerned about a young person's access to online gaming platforms are encouraged to use parental control software and to review the tools available on the pa365 Responsible Gaming page.

13. Changes to This Privacy Policy

pa365 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When we make material changes — particularly changes that affect how your data is used or shared — we will make reasonable efforts to notify active account holders via their registered email or mobile number before the changes take effect.

The updated policy will always be published on this page with a revised effective date. We encourage you to review this page periodically so that you are always aware of the current terms under which your data is handled. Continued use of the pa365 platform following any update constitutes acceptance of the revised Privacy Policy.

If you have concerns about any change to this policy, you are welcome to contact pa365 support to discuss them before deciding whether to continue using the platform.

14. Contact and Data Queries

If you have any questions, concerns or requests relating to your personal data or this Privacy Policy, the pa365 support team is available 24 hours a day, seven days a week from within your account dashboard.

For written data-related enquiries, contact: [email protected]

When submitting a data rights request, please include your registered pa365 username and a brief description of your request so that we can identify your account and respond as efficiently as possible. We may ask for identity confirmation before processing a request to access or delete your data, to ensure we are dealing with the correct account holder.

For general queries about your account, bonuses or platform features, the FAQ page covers the most common topics and is often the quickest way to find what you need.